Frequently Asked Questions

How often do you receive vacancies?

The rate at which we receive vacancies is highly variable, but as all of our tenants are required to give the standard 60 days’ notice of their intention to vacate we would recommend that you call at least two months prior to your intended move-in date.



Do you require a deposit?

Yes, we require first and last months' rent paid in full for all of our Residential and Commercial rentals. Your last month’s rent deposit will be held until you give notice to vacate and then it will be applied to your last month’s rent.



Can I use my last month’s rent to use towards another month’s rent?

Unfortunately, no. The last month’s rent can only be applied to your last month of tenancy.



When is rent due?

Rent is due in full on the first of every month. You may submit post-dated cheques, sign up for pre-authorized debit or credit withdrawal, or visit our head office at 147 Wyndham Street North, Suite 401 to pay by cheque, cash, debit, credit card, or certified cheque/money order.  We also have a drop box next to the office door for after-hours payments, however, the office is not liable for cash deposited into the mail slot.  Late payments are in violation of all leases and can be grounds for eviction.



How do I apply for an apartment or commercial unit?

We meet all prospective tenants before offering an application so please call the office at 519-821-4610 to book a showing of your desired space.



Do you allow pets?

Legally landlords must allow pets, but if pets causes damage or their noise or smell disturbs neighbours it could be cause for eviction. Many of our units would not be suitable for large animals as they do not have a fenced backyard and we insist that all pets are kept in a safe and humane setting so that they do not become anxious, irritable, or vocal.  We require that tenants state if they do own a pet on the application and pets must abide by municipal and provincial bylaws and laws regarding type of animal, number of animals in the unit, etc.



How much are utilities per month?

Since we own and operate many buildings, it is difficult to give an estimate on utilities. Many of our residential units are all-inclusive, which means the landlord pays for your heat, hydro, and water. Most commercial tenants pay for their own utilities. If the unit is not-inclusive, tenants are welcome to call either Guelph Hydro (519-822-3010) or Union Gas (1-888-774-3111) to obtain a general estimate on the utility costs; however it is at the discretion of the utility companies to release this information.



Can I sublet my apartment?

The Landlord may allow a tenant to sublet their unit depending on the circumstances. If a month-to-month tenant is in good standing and they are moving away from Guelph for a short period of time, the Landlord will often allow them to sublet their unit until they move back to the city. If a month-to-month tenant is moving away permanently the Landlord will not permit them to sublet their unit and they must give their notice to vacate. If a tenant is still on their initial one-year lease the Landlord will allow them to sublet to the end of their lease, but may require notice to vacate at the end of their lease if they do not intend to return to their unit. Lastly, a tenant may sublet out rooms in their unit if the total number of people in the unit follows the Canadian National Occupancy Standard. The Landlord may restrict the amount of money a tenant can collect from a sublettor and tenants remain responsible for the payment of all rent and for the conduct of the person(s) to whom they sublet the apartment.



Can I break my lease?

All of our residential leases are one year and commercial leases are a minimum of three years, and all leases are legally binding. Tenants are responsible for their unit until their lease has ended. However, tenants may find a suitable subletter (who will be pre-approved by the landlord) to take over the remainder of the lease.



Who do I contact for maintenance concerns regarding my unit?

Please contact the office at 519-821-4610 between the hours of 9am-5pm, or if you have an emergency after-hours please call the office and follow the prompts to our emergency dispatch service. Please note the dispatch service can only help in emergencies so if your issue is non-emergent they will direct you to call back during office hours.